FAQ's
Q: Can I remove or paint the colored tip on my airsoft gun?
NO. It is against Federal Law and it will void all warranty. If any airsoft gun is returned to Trinity Airsoft for warranty, repair, upgrade, replacement, or likewise, without a colored tip on the gun - the gun will be turned over to local law enforcement and the customer (you) will not be given a refund or credit. This is serious, so please do not do it !!
Q: Do you offer returns or exchanges?
Please see our Return Policy for in-depth information. In most cases, the answer is no. Warranty only on select items.
Q: How old do I have to be to purchase airsoft guns?
The person purchasing the airsoft gun MUST be 18 years of age or older. NO EXCEPTIONS.
Q: What is the best airsoft gun?
Please do not call or email to ask this question. We say this, not because we are mean and do not want to be bothered by you, but because .... There is no right answer!!!
Granted, there are some guns that are better than others (Marui, Classic Army), however, the 'best' gun will depend on your playing style and your personal likes and dislikes. Some guns are more suited for close quarters combat (P90, MP5's), while other guns are designed for mid to long range engagements (M4's, AK's, AUG's).
We make every effort to carry high quality airsoft guns and gear. We have attempted to fill our website with the most useful information available anywhere. Please feel free to research on our site and make a decision based on factual information. In the end ... you need to get the gun that you like the best.
Q: Are you gun Facts and Statistics correct?
Yes, to the best of our knowledge and ability. Unlike some other stores, we actually chronographed each and every gun. We took measurements and weights. Most, if not all, of these guns we actually play with and use on daily basis. Remember, we are players first. Always have been and always will be.
Disclaimer** Please note: we are humans, and as such, may make the occasional mistake. If you feel any item description to be in error, please email us and we will be more than happy to look into it (and update it if we are wrong).
Q: Do you guys really play airsoft or are you just a bunch of suit wearing, big-business men?
First, let me say this .... We don't own suits. We wear camo pants and black t-shirts. We do play airsoft (at least when we are not working at the store or working on the website). We do support the sport of airsoft. We were players first. We will always be players.
The reason we started this business is simple. Airsoft is a relatively new sport in the US and we want to be a part of its growth and development. Also, we were tired of ordering stuff online only to receive parts and equipment that did not work, were not as advertised, or parts that did not fit like the 'sales person' said they would.
We want to offer you a honest buying experience. We do use these guns. We are familiar with each and every product we sell. We make an effort to carry only the best quality products. Our main goal is your satisfaction with your purchase and your extended happiness months down the road.
Q: Do you have a retail store? Can I buy from the store?
We offer a pickup option at our shipping facility. Please select the pickup at facility option from the shipping options.
Pick up location:
630 Norton Rd
Wise, VA 24293
276.328.8990
Hours: Mon - Fri 12-4 pm (EST) **pickup only (must have receipt)
Q: Do you offer Special Orders ?
Yes, in most cases. Please call the store for more information. We do require a 50% deposit on special order items. Delivery time could be as high as 8-12 weeks, so please be patient (The vast majority of our products are shipped directly from Japan). Once special orders are placed, they cannot be cancelled. No refunds or credits can be given, so be sure that you know what you want before you place a special order.
Q: Where do you guys buy your airsoft guns ?
If we told you, then we would have to "kill" you. Only joking, however, most items come directly from Japan or other overseas suppliers - no middle man. This allows us to offer you very competitive pricing and guaranteed stock on most items.
Q: Tell me about Trinity Airsoft.
Well, let me start by saying that our logo "For Players, By Players" really says it all. We started this business as players. We started it so that other players, like yourself, would have a place to buy their airsoft guns and gear where they know that they are not being ripped-off. We want you to get the right gun, at a great price, with the right accessories - Every time.
We will go out of our way to make sure that your purchase is correct in every way, from the battery and charger to the BB's. We all know that it is no fun to order a new toy, spend a lot of hard-earned cash, wait a few days for it to arrive, tear open the box, and then not be able to use it because 'the guy on the phone' forgot to tell you that you needed a battery !! We will make every effort to ensure that does not happen to you.
Most of our airsoft guns have a section below them titled Related Items or Dropdown boxes to help you select the correct accessories. These sections will show you the correct battery, charger, BB's, adaptors (if any), etc... that you will need to make your purchase complete.
Q: Do you ship outside the USA?
Not at this time. Lower 48 only. Due to the extensive national and local laws and regulations regarding airsoft, we do not ship outside of the US. We apologize for this. Please be cautious of any person who says that they 'Guarantee' delivery to your country. In many cases, this is a guarantee that they may not be able to back-up !
Q: Do you take phone orders?
Yes. We would rather that you place your orders online to eliminate any chance of human error, however, if you are an 'anti-technology' person, then feel free to call and we will take your order over the phone. We will be happy to do so. 1 (276) 328-8990 Mon-Fri 11am-5pm EST
Please be aware - our phone lines stay very busy, so it may be tough to get thru on the first try. Since we are the only airsoft store within a 150 mile radius it normally stays very busy.
Q: Do you offer repair / upgrade service?
We do offer in-house repair and upgrade services. Please call, in advance, for pricing and scheduling. Please allow for parts availability and out of stock inventory. It is best to call, in advance, and purchase your parts. Then send your gun as soon as possible. Depending on the type of repair / upgrade, you should allow 1-2 weeks time from when we receive your gun, to when you receive it back. All work is performed on a "first come, first serve" basis.
Please be sure to purchase enough insurance to cover your gun, in case the shipping company damages or 'misplaces' it. Trinity will not be responsible for any errors made on the part of any shipping company. All repair and upgrade services must be pre-paid on parts and labor.
Q: My gun does not work. What do I do?
Step 1: Don't Panic. First, consult your owners manual. Most manuals have an entire section dedicated to trouble shooting.
Step 2: After consulting the manual, if you are still having problems, then please see our Trouble Shooting section on the website.
Step 3: If, after all else, you are still having difficulty, then email and our Tech Dept and we will try our best to help you. techsupport@trinityairsoft.com Some guns do not have a warranty and we do offer technical support for these items. If you are unsure about which items have a warranty and/or technical support, please contact us, before you purchase, for more detailed information.
Q: Do you take any forms of payment other than credit card?
We accept PayPal and all major credit cards. Due to security reasons and age verification, credit cards are the most secure and safest way to conduct business over the web. We do offer 128 bit encryption and a secure database. We never share, sell or give your personal information to anyone for any reason (unless required by law). We respect your privacy and we value your business.
Here, at Trinity, we not only want you to buy from us today, but we want you to be so pleased with your service that you will come back to us for all of your airsoft purchases, upgrades and accessories.
We want to offer you unmatched service and support after the sale. For us, our work begins when you place your first order and continues for as long as you are our customer.
If you want to buy your guns and gear from the guys who play the same sport as you, from guys who wear the same cammo pants as you, and from the guys who really know that all airsoft guns are not created equal, then ....Call Trinity.
Remember, when you buy from Trinity, you are one of us. And we take care of our own.
