*The above map reflects estimated shipping times for UPS Ground only. These are not guaranteed. UPS does not count pickup day, weekends and holidays towards delivery time estimates.
APO/FPO, Alaska, Hawaii, and International Shipping Available - Please scroll to the bottom of this page for details on ordering.
SHIPPING INFORMATION:
*UPS orders may ship with signed delivery confirmation required.*
Card holder must sign for package delivery.
SAME DAY SHIPPING .... others claim it, but Trinity delivers.
PLACE YOUR ORDER BY 1 PM EST AND IT WILL SHIP THE SAME DAY *
We pride ourselves on many things, but one aspect that sets Trinity apart from most other online airsoft retailers is our incredibly fast shipping.
Tired of waiting on the "other guys" to ship the stuff you paid for 5 days ago? Trinity can get your order to your door before many other companies even get it boxed! We boast that 99% of our customer's orders ship within 24 hours and guarantee* Same Day Shipping.
We have dedicated and experienced staff ready and waiting to check and safely ship your order the same day you place it! There are some exceptions*, but we boast that 99% of all orders received before 1:00pm EST Mon-Fri ship the very same day. Most orders are checked, boxed and shipped within minutes.
We stock all of the items we sell (no drop shipping) and we do not take back orders. In fact, our website is so intelligent that it will not let you order any item that we do not have in-stock. Upfront and honest, that is how we take care of our players.
So if you want your gear and you want it quick, then Trinity is the only choice.
SAME DAY SHIPPING .... others claim it, but Trinity delivers.
PLACE YOUR ORDER BY 1 PM EST AND IT WILL SHIP THE SAME DAY *
We pride ourselves on many things, but one aspect that sets Trinity apart from most other online airsoft retailers is our incredibly fast shipping.
Tired of waiting on the "other guys" to ship the stuff you paid for 5 days ago? Trinity can get your order to your door before many other companies even get it boxed! We boast that 99% of our customer's orders ship within 24 hours and guarantee* Same Day Shipping.
We have dedicated and experienced staff ready and waiting to check and safely ship your order the same day you place it! There are some exceptions*, but we boast that 99% of all orders received before 1:00pm EST Mon-Fri ship the very same day. Most orders are checked, boxed and shipped within minutes.
We stock all of the items we sell (no drop shipping) and we do not take back orders. In fact, our website is so intelligent that it will not let you order any item that we do not have in-stock. Upfront and honest, that is how we take care of our players.
So if you want your gear and you want it quick, then Trinity is the only choice.
Shipping Info (please read carefully)
Most orders usually ship same day when placed Monday-Friday during normal business hours prior to 1pm EST. Most deliveries should be received within 2-5 business days via standard UPS Ground Service, depending on your location. See UPS Shipping Map (above) for approximate delivery times to your area.
Most deliveries to locations near VA may only take 1-2 days with standard Ground service. We do offer several UPS shipping options if you need your gear faster.
Most orders usually ship same day when placed Monday-Friday during normal business hours prior to 1pm EST.
Orders placed after 1:00pm EST will ship the next business day unless "RUSH SERVICE" is selected.
Orders that select "RUSH SERVICE" will be shipped the same day if they are received by 4:30pm EST Mon-Fri. The Rush Service option has a fee of $3.00 but will push your order to the front of the line and guarantee your order ships the same day (as long as the order passes our order security guidelines).
Orders placed Friday (after 1pm) through Sunday evening, typically ship on Monday.
Orders that select "RUSH SERVICE" will be shipped the same day if they are received by 4:30pm EST Mon-Fri. The Rush Service option has a fee of $3.00 but will push your order to the front of the line and guarantee your order ships the same day (as long as the order passes our order security guidelines).
Orders placed Friday (after 1pm) through Sunday evening, typically ship on Monday.
Most deliveries to locations near VA may only take 1-2 days with standard Ground service. We do offer several UPS shipping options if you need your gear faster.
Help Us Ship Your Order
* We strongly recommend that all orders are shipping to the verified billing address that is on file with your credit card company. PayPal orders must be Verified and have Confirmed addresses to prevent delays. "Rush Service" orders must be shipping to a verified billing address (no exceptions).
Any order not shipping to a verified billing address may be delayed even if Rush Service is selected. Trinity Airsoft is not liable nor responsible for delays and will not refund any fees if this occurs. It is best to ship your order to the exact same address where you receive your credit card statements.
It is also highly recommended that you provide us with the exact billing phone number which your credit card company has on record for you.
Orders not shipping to the verified credit card billing address may be delayed.
We do attempt to process orders as quickly as possibly, so help us help you by providing the correct information that your credit card issuer has on record for you.
Should you wish to ship to an alternate address, most credit card issuers will allow you to add an authorized shipping address to your account information which can then be verified.
We have our order security guidelines in place to help protect both our customers and Trinity Airsoft from identity theft and unauthorized purchases.
Pre-paid and Visa/Mastercard/AMEX gift cards will be sent with adult signature (over 21) required, no exceptions.
* We strongly recommend that all orders are shipping to the verified billing address that is on file with your credit card company. PayPal orders must be Verified and have Confirmed addresses to prevent delays. "Rush Service" orders must be shipping to a verified billing address (no exceptions).
Any order not shipping to a verified billing address may be delayed even if Rush Service is selected. Trinity Airsoft is not liable nor responsible for delays and will not refund any fees if this occurs. It is best to ship your order to the exact same address where you receive your credit card statements.
It is also highly recommended that you provide us with the exact billing phone number which your credit card company has on record for you.
Orders not shipping to the verified credit card billing address may be delayed.
We do attempt to process orders as quickly as possibly, so help us help you by providing the correct information that your credit card issuer has on record for you.
Should you wish to ship to an alternate address, most credit card issuers will allow you to add an authorized shipping address to your account information which can then be verified.
We have our order security guidelines in place to help protect both our customers and Trinity Airsoft from identity theft and unauthorized purchases.
Pre-paid and Visa/Mastercard/AMEX gift cards will be sent with adult signature (over 21) required, no exceptions.
Local Pick Up
We offer a Local Pick-up shipping options for customers who wish to pick up their purchase at our warehouse located in Wise, Va. Pick up is available Monday-Friday between the hours of 9am-4:30pm EST.
Please note that we no longer have a walk-in retail location. If you are a local customer and wish to place an order at the warehouse, we can usually accommodate that, please call ahead.
We offer a Local Pick-up shipping options for customers who wish to pick up their purchase at our warehouse located in Wise, Va. Pick up is available Monday-Friday between the hours of 9am-4:30pm EST.
Please note that we no longer have a walk-in retail location. If you are a local customer and wish to place an order at the warehouse, we can usually accommodate that, please call ahead.
Need Your Gear Fast ?
For the fastest possible shipping, please consider the "RUSH SERVICE" option especially if you are placing your order after 1pm noon EST.
We also offer several UPS shipping options - such as Next Day Air, 2 Day Air, and 3 Day Select. Please be aware that orders placed late in the evening (EST) may not go out the same day. UPS cutoff time is 4:30pm EST. Any orders placed after this time may not ship until the following business day.
-- UPS does not consider weekends (Sat / Sun) as transit days.
-- UPS does not consider the day the order is placed and/or ships on as a transit day.
-- UPS does not consider holidays as transit days.
For the fastest possible shipping, please consider the "RUSH SERVICE" option especially if you are placing your order after 1pm noon EST.
We also offer several UPS shipping options - such as Next Day Air, 2 Day Air, and 3 Day Select. Please be aware that orders placed late in the evening (EST) may not go out the same day. UPS cutoff time is 4:30pm EST. Any orders placed after this time may not ship until the following business day.
-- UPS does not consider weekends (Sat / Sun) as transit days.
-- UPS does not consider the day the order is placed and/or ships on as a transit day.
-- UPS does not consider holidays as transit days.
For example:
1) Orders placed on Friday before 4:30pm EST, shipping by Next Day Air, will arrive on the following Monday (not Saturday). If placed after 4:30pm EST order will arrive the following Tuesday.
2) Orders placed on Thursday before 4:30pm EST, shipping by 2nd Day Air, will arrive on the following Monday (not Saturday). If placed after 4:30pm EST order will not arrive until following Tuesday.
3) Orders placed on Wednesday before 4:30pm EST, shipping by 3 Day Select, will arrive on the following Monday (not Saturday). If placed after 4:30pm EST order will arrive following Tuesday.
Again, to expedite your shipping, please make sure that you are shipping to your verified billing address. For more information, please see the "Help Us Ship Your Order" section above.
2) Orders placed on Thursday before 4:30pm EST, shipping by 2nd Day Air, will arrive on the following Monday (not Saturday). If placed after 4:30pm EST order will not arrive until following Tuesday.
3) Orders placed on Wednesday before 4:30pm EST, shipping by 3 Day Select, will arrive on the following Monday (not Saturday). If placed after 4:30pm EST order will arrive following Tuesday.
Again, to expedite your shipping, please make sure that you are shipping to your verified billing address. For more information, please see the "Help Us Ship Your Order" section above.
Holidays & Weekends
No orders will ship on Holidays or Weekends. If UPS is closed Trinity may still be open to process your order, however, UPS will not pick up. Typically, we are open every weekday except for actual Holidays. UPS' schedule may differ. If you have any questions please call us at: 276-328-8989.
No orders will ship on Holidays or Weekends. If UPS is closed Trinity may still be open to process your order, however, UPS will not pick up. Typically, we are open every weekday except for actual Holidays. UPS' schedule may differ. If you have any questions please call us at: 276-328-8989.
Liability
Trinity Airsoft will not be held liable for any damage, loss, or delay on the part of the shipping company. Trinity Airsoft automatically insures all UPS packages for $100. We also offer additional shipping insurance, at checkout, if you would like to insure your order for an additional amount. We strongly recommend the purchase of additional UPS insurance.
Trinity Airsoft will not be held liable for any damage, loss, or delay on the part of the shipping company. Trinity Airsoft automatically insures all UPS packages for $100. We also offer additional shipping insurance, at checkout, if you would like to insure your order for an additional amount. We strongly recommend the purchase of additional UPS insurance.
UPS vs USPS
Trinity Airsoft uses UPS as our primary shipper. All shipping fees are pulled directly from UPS' server and are calculated based on a variety of factors such as weight, box size, delivery location, time of day, etc.
We do realize that UPS shipping can be a little pricey for some very small parts. Shipping via the U.S. Postal Service for these small items may be available at your request and shipped via USPS Small Flat Rate Box. If you would like to see if this option is available please contact us.
Trinity Airsoft uses UPS as our primary shipper. All shipping fees are pulled directly from UPS' server and are calculated based on a variety of factors such as weight, box size, delivery location, time of day, etc.
We do realize that UPS shipping can be a little pricey for some very small parts. Shipping via the U.S. Postal Service for these small items may be available at your request and shipped via USPS Small Flat Rate Box. If you would like to see if this option is available please contact us.
Upon Delivery (receipt of your shipment)
* Please inspect your boxes carefully before accepting delivery. If there is any evidence of damage, immediately notify the driver and have them mark the shipment as damaged. Then contact Trinity Airsoft immediately by submitting a Help Ticket:
To submit a ticket:
- Visit: http://www.trinityairsoft.com/
- Log into “Your Account”
- Go to “Order History”
- Click “Submit Ticket” and outline the problem you are experiencing (the more information you can provide, the better we will be able to assist you).
Once we receive and review the ticket, you will be contacted by the staff member best equipped to assist you.
We will then file a damage claim with UPS. UPS will then begin an investigation and determine whether or not they will issue an insurance reward. This process can take 5-10 business days for completion.
** Please note default UPS insurance is for $100 only. If the damaged item is valued at more than $100 and you did not purchase additional insurance coverage only $100 of that value is covered. Trinity Airsoft is not responsible for uninsured amounts.
We highly recommend that you purchase the additional UPS shipping insurance when you checkout to cover the entire value of the order.
* Please inspect your boxes carefully before accepting delivery. If there is any evidence of damage, immediately notify the driver and have them mark the shipment as damaged. Then contact Trinity Airsoft immediately by submitting a Help Ticket:
To submit a ticket:
- Visit: http://www.trinityairsoft.com/
- Log into “Your Account”
- Go to “Order History”
- Click “Submit Ticket” and outline the problem you are experiencing (the more information you can provide, the better we will be able to assist you).
Once we receive and review the ticket, you will be contacted by the staff member best equipped to assist you.
We will then file a damage claim with UPS. UPS will then begin an investigation and determine whether or not they will issue an insurance reward. This process can take 5-10 business days for completion.
** Please note default UPS insurance is for $100 only. If the damaged item is valued at more than $100 and you did not purchase additional insurance coverage only $100 of that value is covered. Trinity Airsoft is not responsible for uninsured amounts.
We highly recommend that you purchase the additional UPS shipping insurance when you checkout to cover the entire value of the order.
Age Verification
You must be 18 years of age to purchase airsoft guns. You will be asked to certify this at checkout.
You must be 18 years of age to purchase airsoft guns. You will be asked to certify this at checkout.
Pressurized Gas
Any pressurized gas (Green Gas, Silicone Lube, 134a, etc...) CANNOT SHIP BY AIR. These items must ship via regular Ground Service.
If any non-ground order is placed with these items included, the order will be delayed and will ship by Ground Service. NO EXCEPTIONS. If you want to have your gas shipped separately from your other items, then please place 2 separate orders.
If you place any type of air / express order (Next Day Air, 2nd Day Air, etc...) and have pressurized gas on the order, you will forfeit your additional shipping fee and we will ship the entire order by standard Ground service. All pressurized gas items have a disclaimer, typed in "red", which clearly states they cannot be shipped by AIR service.
Any pressurized gas (Green Gas, Silicone Lube, 134a, etc...) CANNOT SHIP BY AIR. These items must ship via regular Ground Service.
If any non-ground order is placed with these items included, the order will be delayed and will ship by Ground Service. NO EXCEPTIONS. If you want to have your gas shipped separately from your other items, then please place 2 separate orders.
If you place any type of air / express order (Next Day Air, 2nd Day Air, etc...) and have pressurized gas on the order, you will forfeit your additional shipping fee and we will ship the entire order by standard Ground service. All pressurized gas items have a disclaimer, typed in "red", which clearly states they cannot be shipped by AIR service.
Alaska, Hawaii, APO/FPO and International Orders
If you are located at an address outside the continental 48 states, please contact us via email regarding your intended order. Our website will not allow any orders to be placed where the address is outside the lower 48 states. See below for additional Information.
Alaska and Hawaii - Click HERE for complete details.
APO/FPO - Click HERE for complete details.
If your billing address is to an APO/FPO address, but you are shipping to a stateside address (lower 48 only - please see the above Alaska and Hawaii details if you would like to ship to an address there), you can enter you APO/FPO billing information and order via the site. Please note, that some additional processing may be needed to meet our order security requirements. Orders with this type of billing information typically will not ship same day.
U.S. Territories - Click HERE for complete details.
International Orders - Click HERE for complete details.
You can contact us Mon-Fri 8am-5pm EST or anytime by email (sales@trinityairsoft.com) and we will be glad to help.
If you are located at an address outside the continental 48 states, please contact us via email regarding your intended order. Our website will not allow any orders to be placed where the address is outside the lower 48 states. See below for additional Information.
Alaska and Hawaii - Click HERE for complete details.
APO/FPO - Click HERE for complete details.
If your billing address is to an APO/FPO address, but you are shipping to a stateside address (lower 48 only - please see the above Alaska and Hawaii details if you would like to ship to an address there), you can enter you APO/FPO billing information and order via the site. Please note, that some additional processing may be needed to meet our order security requirements. Orders with this type of billing information typically will not ship same day.
U.S. Territories - Click HERE for complete details.
International Orders - Click HERE for complete details.
You can contact us Mon-Fri 8am-5pm EST or anytime by email (sales@trinityairsoft.com) and we will be glad to help.
Fees
Orders canceled after it has been placed, but before it has shipped, may incur a 10% fee.
Any order canceled or returned or refused after it has shipped will incur a 20% fee plus all shipping costs.
Orders canceled after it has been placed, but before it has shipped, may incur a 10% fee.
Any order canceled or returned or refused after it has shipped will incur a 20% fee plus all shipping costs.
Be Smart. Be Safe.
Airsoft guns should be handled carefully. Please follow all laws associated with ownership, transportation, ownership, and usage. Never remove or alter the colored tip on your airsoft gun. Always transport in an approved gun case or gun bag. Never display in public. For more information, please contact your local law enforcement officials.
** Please see our Returns Policy section for more information about Warranty, Cancellation, Returns, Additional Fees, and other important Shipping Costs. **
Airsoft guns should be handled carefully. Please follow all laws associated with ownership, transportation, ownership, and usage. Never remove or alter the colored tip on your airsoft gun. Always transport in an approved gun case or gun bag. Never display in public. For more information, please contact your local law enforcement officials.
** Please see our Returns Policy section for more information about Warranty, Cancellation, Returns, Additional Fees, and other important Shipping Costs. **
